What is Document360 2.0?
Document360 2.0 is an AI-powered knowledge base software designed to help teams create, manage, and deliver intelligent documentation. With generative AI at its core, it simplifies the documentation lifecycle, enabling technical writers to generate clear, structured content effortlessly. The platform features Eddy AI, an advanced AI assistant that enhances writing, search, and chatbot capabilities. Key features include an AI Writing Agent that helps craft articles, Duplicate Content Detection to maintain quality, and a Glossary Generator for consistent terminology. The AI Search provides conversational search grounded in your articles, citing every source, and turns scattered docs, tickets, files, and FAQs into instant answers. The AI Chatbot delivers self-service support, while the Article Summarizer condenses lengthy content. Document360 supports MCP (Model Context Protocol) servers, allowing integration with AI agents like ChatGPT, Claude, and Copilot. It is ideal for use cases such as support documentation, product manuals, user guides, SOPs, and internal knowledge bases. The platform serves industries including SaaS, IT & Consulting, Financial Services, Healthcare, Education, Manufacturing, Retail, and Non-Profit. Technical details include robust authoring tools, version control, analytics, and security features. Document360 fits the way each team works, from support agents answering queries at 2 AM to engineers pushing API changes. It is trusted by teams worldwide, with Panaya seeing around 4,000 customers using their documentation. The software offers a centralized knowledge base that creates and delivers answers across support, product documentation, user manuals, SOPs, and AI. With over 100 features for authoring, search, security, and self-service, Document360 is designed to help teams create smarter knowledge base experiences with AI at the core. It is a future-ready solution for organizations looking to migrate from traditional documentation tools to an AI-driven platform.
Use Cases
Key Features
AI Writing Agent Duplicate Content Detection Glossary Generator AI Search AI Chatbot Article Summarizer MCP server integration conversational search self service support source citationWho is it for?
technical writers, SaaS companies, IT & Consulting firms, Financial Services, Healthcare, Education
